Hey You Help Center

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Hey You Help Center

Merchant Hub

Merchant Hub

Help Center / Information center for Hey You merchants

Getting started with Hey You

What is Hey You?

Sign up with Hey You

How to use Hey You

How can I receive Hey You orders?

Accept / Reject Orders

Notifying customer on estimated Wait time

Order Reporting

Informing the customer that their order is ready

Order Time Out: Orders not accepted within 10 minutes

Delivery option

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Payments

Understanding your Statement

When do we get paid by Hey You?

Partner Information

Updating bank details

Updating your contact details

Re-send my weekly statement

Changing Ownership of a store - New Owner

Changing Ownership of a store - Existing Owner

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Menus & Account details

Updating your Trading Hours

Define your trading hours so customers know when you’re open

Keeping Your Menu Fresh

Can I put just part of my menu on Hey You?

Removing & Re-adding existing items in your menu

Adding / Removing of modifiers or options

Profile & Cover Picture

Holiday Surcharge for Kounta or POS integration

Holiday Surcharge for Venue Manager / no integration

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Loyalty Program & Rewards

What is Loyalty and how can I add it?

Adding loyalty code in Kounta POS

Loyalty Fee in weekly statement

Marketing & Promotions

Social Media

Links & QR codes for your online menu

Google Food Ordering

What is Google Food Ordering?

Don't have a Google My Business page?

The "Order Take Away" button does not appear on my Google page

How to opt-out of Google Food Ordering?

Technical Support for Sunmi Terminal

How to use your Order Manager Terminal

Why is my venue not appearing in the app?

Frozen screen

I don't hear any sounds when an order comes through

Not receiving orders through Hey You

Printing Blank Dockets

Order Printing Paper

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Technical Support for Kounta

Authorizing Hey You in Kounta

Orders rejected due to missing loyalty code

Kounta does not have the beeping sound

Appearing as offline in the app

Technical Support - Others

I can't see the Menu Editor tab

I don't know my log in to the Restaurant Dashboard

Cannot connect to WiFi

Enhancing Security with Two-Factor Authentication