- Hey You Help Center
- Merchant Hub
- Technical Support for Kounta
-
Customer
-
Merchant Hub
- Getting started with Hey You
- Payments
- Partner Information
- Menus & Account details
- MENU EDITOR - Instructions for Self-service Menu Editing
- MENU EDITOR - Category
- MENU EDITOR - Items
- MENU EDITOR - Modifiers
- Loyalty Program & Rewards
- Marketing & Promotions
- Google Food Ordering
- Technical Support for Sunmi Terminal
- Technical Support for Kounta
- Technical Support - Others
Appearing as offline in the app
There are different reasons why you can be displayed as offline in the app. We need to ensure that:
- You have a strong internet connection
- Your POS is turned on accordingly
- Try to logout / log back in your POS
- Reboot your POS device and repair
- Your trading hours are correct in the app (you may check this through our Support team at support@heyyou.com.au)