Hey You Help Center

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Hey You Help Center

Customer

Customer

Help Center / Information center for Hey You customers

Help with an order

How do I cancel my Hey You order?

My order was incorrect, missing items or inedible

How do I apply for a refund?

I was charged for a timed out or rejected order

Accidental Order

Refunded Order Not Yet Reflecting

Rejected Order for Debit card/credit card, PayPal, Google and Apple pay

Rejected Order using Hey You credits

See more

Redeem Code

How do I redeem my Voucher/ Apply promo code?

History

How do I get a receipt/invoice for my order?

How can I view my existing and past orders?

Payments

How do Hey You credits work?

Edit Card Details

Auto Top-up method

Manual Top-up method

Pay As You Go Payment Method

Add a payment source

Remove a payment source

See more

Referrals

Refer a Friend

Why should I refer a restaurant or cafe?

How to Refer a Venue / Restaurant?

Favourites

How do I edit my Favourites Orders & Places?

Loyalty Information

How do I track the loyalty earned from a cafe?

Missing loyalty stamps / not earning stamps

No loyalty program on the app but there is in store

Account Details

Where can I see my Hey You balance?

How do I delete my account?

How do I change or reset my password?

How to change mobile number / email address?