How do I change or reset my password?

You can change your password if you’re signed in, or reset it if you’ve forgotten it.

Changing Your Password:

1. Open the Hey You app and sign in.
2. Tap the Profile icon at the bottom right of the screen.
3. Select "My Account" from the menu.

4. Tap "Change Password".

5. Enter your current password, then your new password, and tap "Save Changes".
6. You will receive an email confirmation once the password is successfully updated.

Resetting Your Password:

1. Open the Hey You app.
2. At the login screen, tap "Or continue with your email address".

Note: If you log in via Facebook, Google, or Apple ID and have updated those passwords recently, you will need to re-enter your updated password.

3. Enter your email address and tap "Continue".

4. Tap "Forgot password?"

5. Verify your email address and tap "Reset Password".

6. Check your inbox for a reset email and follow the password reset link. If you don’t see the email, check your spam/junk folder.

7. Enter your new password and tap "Reset Password".

Need more help?
Our support team is here to make your Hey You experience seamless. If you have any trouble following the steps or need assistance, you can contact us through this form, email support@heyyou.com.au, or use the chat bubble at the bottom right of your browser — we’re happy to help!