When you place an order through the Hey You app, it's possible that you may receive a notification from your bank regarding a Hey You charge. To ensure a smooth transaction, Hey You may apply a temporary authorization hold for the order amount in advance. This hold will appear as a pending charge in your account's payment method.
This is a standard practice in e-commerce to verify that your card has sufficient funds, and most importantly, it prevents any duplicate charges on your card. Rest assured that this is not an actual charge, but a temporary hold.
Once the merchant accepts your order, the authorization hold is converted into a charge. However, if your order times out or is rejected by the merchant, the authorization hold will be immediately removed.
The timeframe for the adjustment to be reflected in your account may vary depending on your bank's policy. In some cases, the adjustment may appear within a few minutes, while for others, it may be reflected in your account statement's publication date.
If you require further clarification regarding your bank's policy on authorization holds, we recommend reaching out to your bank directly.