I was charged for a timed out or rejected order

When you place an order on the Hey You app, you may see a pending charge from your bank. This is a temporary authorization hold to check that your card has enough funds and to help prevent duplicate charges.

It’s not an actual charge. Once the restaurant accepts your order, the hold is completed as a charge. If the order is rejected or times out, the hold is automatically released.

How quickly this update appears can vary by bank, so timing may differ. If you have questions about the hold itself, your bank will be able to provide more details.