If you had an issue with your order, please contact the restaurant to ask if they’re willing to stop the order from being made or accommodate the change in your order. Otherwise, you can request a refund in the Hey You mobile app – You can do so by following these steps:
-
Launch the Hey You mobile app.
-
Sign in if you aren't already logged into your account.
-
Tap the
orders icon at the bottom of the main screen.
-
Tap on history, select the past order you have issues with.
-
Click on
information icon on top right corner. Then 
Report an issue.
-
Fill out the form and submit. Our team will review your request and process your refund. Thank you for using Hey You.
What happens next?
As soon as we receive your report, our customer support team will investigate and will get in touch with you via email as soon as humanly possible. If you're having troubles following the steps above, please reach out to our Hey You support team here.