If you're not seeing your loyalty rewards adding up, it could be because the specific venue you're using doesn't currently offer loyalty rewards through Hey You. To help resolve this, please let us know which venue you're experiencing this issue with, and we'll reach out to them to confirm their loyalty program and see if we can integrate it into our system.
If you've previously been earning loyalty rewards at the venue and are now facing problems, please inform us so that we can investigate further and understand the underlying cause.
Feel free to send your report to our support team at support@heyyou.com.au.