Appearing as offline in the app

There are different reasons why you can be displayed as offline in the app. We need to ensure that:

• You have a strong internet connection
• Your POS is turned on accordingly
• Try to logout / log back in your POS
• Reboot your POS device and repair

• Your trading hours are correct in the app (you may check this through our Support team at support@heyyou.com.au)